Refund policy
Last updated: June 16, 2026
At MUSA Hair Paris, we are committed to providing high-quality products and ensuring customer satisfaction.
Returns
In accordance with applicable legislation, you have fourteen (14) days from the date of delivery to request a return.
To be eligible for a return, the product must:
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be in its original condition;
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not have been worn;
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not have been styled, brushed, washed, colored, or altered;
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be returned in its original packaging;
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retain all original tags, fasteners, and security seals intact.
Any product showing signs of use will not be eligible for a refund.
Hair Products and Hygiene
For hygiene and health protection reasons, ponytails, hair extensions, and other hair products whose security seals have been removed, opened, worn, or handled beyond a simple visual inspection cannot be returned or refunded.
We recommend checking the color, length, and texture of the product before any use.
Return Procedure
To request a return, please contact us at:
Please include:
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your order number;
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your full name;
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the reason for your return request;
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photographs if applicable.
No returns should be sent without prior approval from our customer service team.
Return Shipping Costs
Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as MUSA Hair Paris cannot be held responsible for parcels lost during the return process.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund request has been approved or rejected.
If approved, the refund will be issued using the original payment method used for the purchase.
Depending on your financial institution, the time required for the refund to appear in your account may vary.
Original shipping charges are non-refundable unless otherwise required by law or in the event of an error attributable to MUSA Hair Paris.
Defective Products or Incorrect Orders
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery at:
Please provide photographs of both the product and the packaging so that we can review your request as quickly as possible.
Non-Refundable Items
The following items are not eligible for refunds:
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products that have been worn or used;
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products that have been styled, washed, colored, or altered;
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products whose security seals or fasteners have been removed;
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gift cards;
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products returned incomplete or damaged by the customer.
Contact
For any questions regarding returns or refunds, please contact us at: